1. Is your brand 100% sustainable?

We are committed to sustainability and take active steps to minimize our environmental impact. We follow responsible sourcing, ethical production practices, and use eco-friendly materials whenever possible. However, we acknowledge that we are not yet 100% sustainable. Sustainability is a continuous journey, and we are constantly working towards making our processes more environmentally conscious while maintaining quality and accessibility.

2. Do you follow a slow fashion or fast fashion model?

We position ourselves somewhere in between slow and fast fashion, we call it as mind full fashion. While we are mindful of ethical production, quality, and sustainability, we also strive to keep up with evolving fashion trends. Our focus is on responsibly made, timeless pieces that are designed for longevity, rather than mass-producing disposable fashion. We balance conscious design with accessibility, ensuring that our customers get stylish, high-quality clothing without excessive waste.

3. Do you offer customization options?

At this time, we don’t offer customization options.

4. What should I do if my order hasn’t arrived within the estimated delivery time?

We’re sorry to hear your order hasn’t arrived yet! If your order hasn’t been delivered within the estimated 5-7 days, please check your tracking information for updates. If there are no recent updates or if your package appears lost, please reach out to us at customer service email with your order number, and we’ll be happy to assist you.

5. Where can I find the size guide?

You can find our size guide on every product page under the ‘Size & Guide’ section. This will help you choose the perfect fit for each item. If you need further assistance, feel free to reach out.

6. How can I reach out to customer support?

You can reach our customer support team via hello@ehynphen.co.in. We aim to respond within 2-3 working days. Feel free to reach out with any questions or concerns, and we’ll be happy to assist you.

7. How do I track my order status?

You can track your order status using the tracking link provided in your confirmation email. If you haven’t received a tracking link or need further assistance, feel free to reach out to us at hello@ehynphen.co.in, and we’ll be happy to help!

8. What are the cancellation terms and conditions?

If your order has already been shipped, it cannot be canceled, but you may be eligible for a return once received.

9. How long does it take to confirm my order after placing it?

Once you place your order, you will receive a confirmation email. If you don’t receive it, please check your spam/junk folder or reach out to us at hello@ehynphen.co.in, and we’ll be happy to assist you.

10. What is the estimated delivery time for my order?

Our estimated delivery time is 5-7 working days from the date of dispatch. Please note that delivery times may vary depending on your location and any unforeseen delays. Once your order is shipped, you will receive a tracking link to monitor its progress.