Returns

1. What are the eligibility criteria for returning an item? 1. What are the eligibility criteria for returning an item?

• Items must be in their original condition, unworn, unwashed, and with all original tags intact.

• Returns are only accepted within the specified return window i.e 5 working days.

• If the product is damaged or defective, please initiate a return request with images.

2. What is the deadline for returning an order? 2. What is the deadline for returning an order?

• Returns must be initiated within 5 days of delivery.

3. How long does it take to process a refund? 3. How long does it take to process a refund?

• Once we receive and inspect your return, refunds will be processed within 5-7 business days.

• Refunds will be credited to the original payment method.

4. Do you offer exchanges? 4. Do you offer exchanges?

• We currently do not offer exchange.

5. What is the step-by-step process to initiate a return? 5. What is the step-by-step process to initiate a return?

• Log in to your account and go to the ‘My Orders’ section.

• Select the item(s) you wish to return and follow the instructions.

• Pack the item securely in the received cloth bag and shipping bag and process the request.

6. Where can I track the status of my return? 6. Where can I track the status of my return?

• You can track your return status in the ‘My Orders’ section under Return Requests.

• You will also receive email/SMS updates regarding the return process.

7. Can I return multiple items in a single request? 7. Can I return multiple items in a single request?

• Yes, you can return multiple items from the same order in a single return request.

8. Is it possible to return only one item from multiple return requests? If so, how? 8. Is it possible to return only one item from multiple return requests? If so, how?

• If you have ordered multiple items, you can return a single item separately.

9. Can I change the refund payment method after the return is processed? 9. Can I change the refund payment method after the return is processed?

Share details about your shipping policies, item returns, or customer service.• No, refunds are processed to the original payment method used at checkout.

• If the original payment mode is unavailable (e.g., expired card), please contact our support team for assistance.

10. What should I do if I receive a damaged product or if the brand tag is missing upon delivery? 10. What should I do if I receive a damaged product or if the brand tag is missing upon delivery?

• If you receive a damaged product or the brand tag is missing, report & return it immediately i.e within 5 days .

• Attach images of the damaged product for verification.

• Our team will review and process the return accordingly.